Refund Policy – Aspire Stairlifts

At Aspire Stairlifts, we want you to be completely satisfied with your purchase.

1. Cancellations

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Orders may be cancelled within 14 days of purchase (before installation) for a full refund.
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Custom curved stairlifts are non-refundable once manufacturing has begun.

2. Returns After Installation

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If you are not satisfied after installation, please contact us immediately.
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Straight stairlifts may be removed and refunded (minus installation/removal costs) within 14 days of fitting.
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Curved stairlifts are custom-made and therefore non-returnable once installed.

3. Faulty or Defective Products

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If your stairlift is faulty, we will arrange repair, replacement, or refund in line with your warranty.

4. Data Security

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Approved refunds will be processed within 7–10 business days using the original payment method.
For refund requests, contact us contact@aspirestairlifts.co.uk
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Unit G2, Alanbrooke Industrial estate, YO7 3SE, Thirsk, North Yorkshire, England, United Kingdom